Experience & Education

Marsh / Dallas, TX

Current

Apr 2023 - Present

As a Site Reliability Engineer at Marsh McLennan, I spearheaded cloud migrations of on-premises and hybrid solutions to Azure, leveraging Terraform IaC to automate infrastructure provisioning and ensure seamless, scalable transitions with zero critical downtime. Engineered and implemented comprehensive end-to-end disaster recovery (DR) solutions, enhancing business continuity and minimizing potential data loss and RTO/RPO risk for mission-critical applications.
Successfully updated production application gateway ciphers using Terraform IaC
Successfully deployed an IaC DR environment using Azure Recovery Services vaults
Successfully deployed production infrastructure VMs, load balancers, and databases in Azure with Terraform IaC
Developed Datadog dashboards and monitors for production applications to improve SLAs

InComm Payments / Dallas, TX

Aug 2020 - Apr 2023

As a Site Reliability Engineer at InComm Payments, I worked closely with the development application team to design, deploy, and maintain ecommerce-as-a-service solutions using Azure, Magento 2, Red Hat, Nginx, Redis, Varnish, PHP, GitHub, Jenkins, and Maven to deliver a fast and reliable customer website experience.
Successfully upgraded the Magento 2 web application by deploying upgraded application components
Decreased application load times by implementing and upgrading Varnish and Redis caching components
Successfully developed and implemented blue/green deployments in Azure
Helped maintain a Rancher environment with Kubernetes using bare-metal VMs on RHEL, operators, and CRDs
Installed, configured, and managed Istio service mesh, Grafana, and Argo CD with Kubernetes and Docker
Migrated more than 300 servers in Azure cloud infrastructure from CentOS to RHEL 8 and installed and configured applications and components using Ansible, Maven, and GitHub

UCLA Health / Westwood, CA

Jan 2018 - Jan 2020

As a Systems Engineer, I wrote PowerShell scripts to automate application installation, testing, and maintenance of the SCCM environment through production deployment.
Successfully deployed critical infrastructure applications to 15,000 computers using SCCM and PowerShell, and helped automate collection reporting
Improved the software installation process by implementing Group Policy to automatically install applications
Implemented a new standard change process and increased efficiency by creating configuration baselines
Maintained the testing environment and tested new security tools to improve security across the organization

AT&T / Corporate / El Segundo, California

Nov 2013 - Dec 2017

Managed and monitored installed systems and infrastructure.
Installed, configured, tested, and maintained operating systems, application software, and system management tools.
Ensured high levels of system and infrastructure availability.
Monitored and tested application performance for potential security risks and bottlenecks.
Identified solutions and worked closely with developers to implement fixes.
Wrote custom PowerShell and Bash scripts to automate redundant processes.
Quickly resolved major network and service outages.
Provided second- and third-level support.
Provided white-glove service to officers and executives.

Icon Media Direct / Burbank, California

Jan 2013 - Nov 2013

Microsoft 365 and on-premises migrations: Supported migrations involving Microsoft 365 and on-premises environments.
Active Directory administration: Performed extensive AD cleanup, including stale-account maintenance.
PowerShell and shell scripting: Wrote scripts to automate cleanup of stale user accounts and reduce repetitive account-maintenance work.
Small-business networking: Set up small networks using Cisco unmanaged switches and connected PCs to the network.
DNS and endpoint connectivity: Implemented DNS and configured network connectivity for PCs.